FAQ
A little clarity
before you connect.
The questions that matter when you are exploring a new home connection.
Is GardenRouteNet live yet?
The website is currently in pre-launch. PW01 in Pacaltsdorp West is the first planned launch site. We are not taking binding online orders, payments or installation bookings.
Does an area check guarantee a connection?
No. A preliminary result only identifies a possible planning-area match. Trees, buildings, terrain, mounting options and network capacity all affect fixed-wireless serviceability. A technical assessment is required.
What is included in the planned standard installation?
The R1,500 Standard Managed Installation planning price includes a managed indoor Wi-Fi router. The planned process includes an outdoor receiver, cabling and surge protection, configuration, testing and handover. Site-specific requirements are confirmed before work begins.
Are the package prices final?
These are planned monthly prices. Upload profiles are provisional. Final commercial terms, traffic policies, equipment terms and cancellation conditions will be supplied with an approved offer before any commitment.
Can I use my existing Wi-Fi router?
The standard installation is planned around an included managed indoor Wi-Fi router. Discuss additional equipment or in-home Wi-Fi needs during the technical review.
What if my address is outside the planned areas?
There is no confirmed service offer for that address. You can contact the team to ask about future planning; an enquiry does not reserve capacity or promise a rollout date.
How soon can I book an installation?
Pre-launch registration does not book an installation or guarantee priority. Scheduling becomes available only after site readiness, technical qualification and the required commercial steps.
Start with your address
A local connection.
A considered start.
Find out whether your home is in a planned area.